Part 1. Introduction to Business Communication
Chapter 1 Establishing Credibility
Part 2. Principles of Interpersonal Communication
Chapter 2 Interpersonal Communication and Emotional Intelligence
Chapter 3 Team Communication and Difficult Conversations
Chapter 4 Global Communication and Diversity
Part 3. Principles for Business Messages
Chapter 5 Creating Effective Business Messages
Chapter 6 Improving Readability with Style and Design
Chapter 7 Email and Other Traditional Tools for Business Communication
Chapter 8 Social Media for Business Communication
Part 4. Types of Business Messages
Chapter 9 Routine Business Messages
Chapter 10 Persuasive Messages
Chapter 11 Bad-News Messages
Part 5. Reports and Presentations
Chapter 12 Research and Business Proposals and Planning for Business Reports
Chapter 13 Completing Business Proposals and Business Reports
Chapter 14 Planning Presentations
Chapter 15 Delivering Presentations
Chapter 16 Employment Communications
Appendixes

*The digital edition does not include access codes to additional material or programs mentioned in the book.