About the Authors
Preface
1. Introduction to Operations Management
2. Introduction to Processes
3. Process Analysis
4. Process Improvement
5. Process Analysis with Multiple Flow Units
6. Learning Curves
7. Process Interruptions
8. Lean Operations and the Toyota Production System
9. Quality and Statistical Process Control
10. Introduction to Inventory Management
11. Supply Chain Management
12. Inventory Management with Steady Demand
13. Inventory Management with Perishable Demand
14. Inventory Management with Frequent Orders
15. Forecasting
16. Service Systems with Patient Customers
17. Service Systems with Impatient Customers
18. Scheduling to Prioritize Demand
19. Project Management
20. New Product Development
Glossary

*The digital edition does not include access codes to additional material or programs mentioned in the book.