List of figures, tables and exhibits from case
studies
Preface
Authors' acknowledgements
Publisher's acknowledgements
Chapter 1 What is operations strategy?
Chapter 2 The context, content and process of operations strategy
Chapter 3 Operations performance
Chapter 4 Responsible operations strategy
Chapter 5 Capacity strategy
Chapter 6 Purchasing and supply strategy
Chapter 7 Process technology strategy
Chapter 8 Improvement strategy
Chapter 9 Product and service development strategy
Chapter 10 The process of operations strategy - formulation and implementation
Chapter 11 The process of operations strategy - monitoring and control
Topics covered in case studies
Glossary
Index

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