Guide to case studies
Preface
About the authors
Authors acknowledgements
1. Operations and processes
2. Operations and strategic impact
3. Product and service innovation
4. Operations scope and structure
5. Process design 1- Positioning
6. Process design 2- Analysis
7. Supply chain management
8. Capacity management
9. Inventory management
10. Resource planning and control
11. Lean synchronisation
12. Improvement
13. Quality management
14. Risk and resilience
15. Project management

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