Chapter 1. Introduction
Chapter 2. The Process View of the Organization
Chapter 3. Understanding the Supply Process: Evaluating Process Capacity
Chapter 4. Estimating and Reducing Labor Costs
Chapter 5. Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model
Chapter 6. The Link between Operations and Finance
Chapter 7. Quality and Statistical Process Control
Chapter 8. Lean Operations and the Toyota Production System
Chapter 9. Variability and Its Impact on Process Performance: Waiting Time Problems
Chapter 10. The Impact of Variability on Process Performance: Throughput Losses
Chapter 11. Scheduling to Prioritize Demand
Chapter 12. Project Management
Chapter 13. Forecasting
Chapter 14. Betting on Uncertain Demand: The Newsvendor Model
Chapter 15. Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
Chapter 16. Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
Chapter 17. Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Chapter 18. Revenue Management with Capacity Controls
Chapter 19. Supply Chain Coordination
Appendix A. Statistics Tutorial
Appendix B. Tables
Appendix C. Evaluation of the Expected Inventory and Loss Functions
Appendix D. Equations and Approximations
Glossary
References
Index of Key "How to" Exhibits
Summary of Key Notation and Equations

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