Preface
About the Authors
Chapter 1. Using Operations to Create Value
Part 1. Managing Processes
Chapter 2. Operations Strategy
Chapter 3. Process Strategy and Analysis
Chapter 4. Quality and Performance
Chapter 5. Lean Systems
Chapter 6. Capacity Planning
Chapter 7. Constraint Management
Chapter 8. Project Management
Part 2. Managing Customer Demand
Chapter 9. Forecasting
Chapter 10. Inventory Management
Chapter 11. Operations Planning and Scheduling
Chapter 12. Resource Planning
Part 3. Managing Supply Chains
Chapter 13. Supply Chain Management
Chapter 14. Supply Chain Design
Chapter 15. Logistics Management
Mathematical Key Terms
References
Glossary

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