Preface
Unit I. Principles of Communication
Chapter 1. Identifying Foundations of Human Communication
Chapter 2. Exploring Self-Awareness and Communication
Chapter 3. Understanding Verbal Messages
Chapter 4. Understanding Nonverbal Messages
Chapter 5. Listening and Responding
Chapter 6. Adapting to Others: Diversity and Communication
Unit II. Interpersonal Communication
Chapter 7. Understanding Interpersonal Communication
Chapter 8. Enhancing Relationships
Unit III. Communicating in Groups and Teams
Chapter 9. Understanding Group and Team Performance
Chapter 10. Enhancing Group and Team Performance
Unit IV. Public Speaking
Chapter 11. Developing Your Speech
Chapter 12. Organizing and Outlining Your Speech
Chapter 13. Delivering Your Speech
Chapter 14. Speaking to Inform
Chapter 15. Speaking to Persuade
Appendix A. Interviewing
Appendix B. Sample Speeches for Discussion and Evaluation

*The digital edition does not include access codes to additional material or programs mentioned in the book.