Preface
About the Authors
Prologue
Part 1. Understanding the Foundations of Business Communication
1. Professional Communication in a Digital, Social, Mobile World
2. Collaboration, Interpersonal Communication, and Business Etiquette
3. Communication Challenges in a Diverse, Global Marketplace
Part 2. Applying the Three-Step Writing Process
4. Planning Business Messages
5. Writing Business Messages
6. Completing Business Messages
Part 3. Digital, Social, and Visual Media
7. Digital Media
8. Social Media
9. Visual Media
Part 4. Brief Messages
10. Writing Routine and Positive Messages
11. Writing Negative Messages
12. Writing Persuasive Messages
Part 5. Reports and Proposals
13. Finding, Evaluating, and Processing Information
14. Planning Reports and Proposals
15. Writing and Completing Reports and Proposals
Part 6. Developing and Delivering Business Presentations
16. Developing Presentations in a Social Media Environment
17. Enhancing Presentations with Slides and Other Visuals
Part 7. Writing Employment Messages and Interviewing for Jobs
18. Building Careers and Writing Résumés
19. Applying and Interviewing for Employment
Appendix A. Format and Layout of Business Documents
Appendix B. Documentation of Report Sources
Appendix C. Correction Symbols
Handbook of Grammar, Mechanics, and Usage

*The digital edition does not include access codes to additional material or programs mentioned in the book.